At Zone Alpha, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our products, services, and website. By using our services, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information: We may collect personally identifiable information, such as your name, email address, shipping address, and phone number, when you place an order or interact with our website.
b. Payment Information: When you make a purchase, we collect payment details necessary to process your transaction securely. However, we do not store your payment card information; it is handled by trusted third-party payment processors.
c. Usage Data: We automatically collect certain information when you visit our website or use our products, such as your IP address, browser type, device identifiers, pages viewed, and the duration of your visit.
2. How We Use Your Information
a. To Process Orders: We use your personal and payment information to process and fulfill your orders, provide shipping and delivery updates, and handle returns or exchanges.
b. To Improve Services: We may analyze usage data to enhance our products, website, and user experience, and to identify trends and preferences.
c. To Communicate: We may send you transactional emails related to your orders, as well as updates about our products, promotions, and events. You can opt-out of marketing communications at any time.
3. Data Sharing
a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as shipping companies, payment processors, and customer support services.
b. Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or to protect our rights, privacy, safety, or property.
4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no data transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience, personalize content, and analyze website traffic. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
6. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group. If you believe we have inadvertently collected data from a child under 13, please contact us to have it removed.
7. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.
If you have any questions or concerns about our Privacy Policy, please contact our Customer Support team for assistance.
